{"id":26053,"date":"2025-12-22T18:14:52","date_gmt":"2025-12-22T18:14:52","guid":{"rendered":"https:\/\/www.latribunedufaso.net\/?p=26053"},"modified":"2025-12-22T18:21:59","modified_gmt":"2025-12-22T18:21:59","slug":"generosite-simplicite-et-transparence-moov-africa-devoile-sa-nouvelle-dynamique-operationnelle","status":"publish","type":"post","link":"https:\/\/www.latribunedufaso.net\/?p=26053","title":{"rendered":"G\u00e9n\u00e9rosit\u00e9, Simplicit\u00e9 et Transparence : Moov Africa d\u00e9voile sa nouvelle dynamique op\u00e9rationnelle"},"content":{"rendered":"

L’op\u00e9rateur de t\u00e9l\u00e9phonie mobile Moov Africa a organis\u00e9, le 20 d\u00e9cembre 2025 \u00e0 Ouagadougou, la premi\u00e8re \u00e9dition de \u00ab Moov M\u00e9dia Connect \u00bb<\/em>, une rencontre d’\u00e9changes et de travail avec les professionnels des m\u00e9dias. Objectif, pr\u00e9senter ses r\u00e9alit\u00e9s, ses projets et ses d\u00e9fis afin de renforcer le dialogue avec les journalistes. Au cours de la rencontre, l’op\u00e9rateur a pr\u00e9sent\u00e9 son nouveau concept \u00ab G\u00e9n\u00e9rosit\u00e9, Simplicit\u00e9 et Transparence \u00bb<\/em>, pens\u00e9 pour le bonheur de ses clients.<\/strong><\/p>\n

Au cours de cette rencontre, le Directeur g\u00e9n\u00e9ral de Moov Africa, Mohamed Karim, a d\u00e9voil\u00e9 le nouveau concept commercial de la soci\u00e9t\u00e9 : \u00ab G\u00e9n\u00e9rosit\u00e9, Simplicit\u00e9 et Transparence \u00bb<\/em><\/strong>. Selon lui, ce projet structurant aura un impact majeur sur l’\u00e9conomie nationale et le d\u00e9veloppement de l’entreprise.<\/p>\n

La nouvelle dynamique se d\u00e9cline en 3 axes. Le premier (G\u00e9n\u00e9rosit\u00e9) vise \u00e0 offrir des bonus substantiels et r\u00e9guliers aux abonn\u00e9s. Le deuxi\u00e8me (Simplicit\u00e9), permet de faciliter l’acc\u00e8s et la souscription \u00e0 l’ensemble des offres. Quant aux derniers (Transparence), il s’agit de permettre\u00a0aux clients de suivre avec pr\u00e9cision l’utilisation de leurs souscriptions.<\/p>\n

\"1ere<\/a>
Le Directeur g\u00e9n\u00e9ral de Moov Africa Burkina, Mohamed Karim – Ph. I. Tapsoba<\/figcaption><\/figure>\n

Pour l’ann\u00e9e 2026, le DG a annonc\u00e9 des innovations majeures, notamment une am\u00e9lioration significative de la qualit\u00e9 et de la couverture nationale du r\u00e9seau. \u00ab Tout cela est con\u00e7u pour offrir une exp\u00e9rience client exceptionnelle \u00bb<\/strong><\/em>, a-t-il soulign\u00e9.<\/p>\n

Des baisses tarifaires sur l’ensemble des offres\u00a0<\/h3>\n

Le Directeur des services de Moov Africa, G\u00e9rard Lompo, a d\u00e9taill\u00e9 le nouveau portefeuille d’offres commerciales de la soci\u00e9t\u00e9. Il est marqu\u00e9 par des r\u00e9ductions \u00ab importantes \u00bb<\/strong><\/em> de prix.<\/p>\n

\"1ere<\/a>
Le Directeur des services de Moov Africa Burkina, G\u00e9rard Lompo – Ph. I. Tapsoba<\/figcaption><\/figure>\n

\u00ab Si vous prenez les forfaits 2Go et 4Go, qui sont parmi les plus pris\u00e9s au niveau de nos clients, nous avons r\u00e9duit de 33% les tarifs de ces forfaits-l\u00e0. Si vous prenez le forfait internet 5Go, qui est interm\u00e9diaire, nous avons r\u00e9duit son tarif de 25% et nous avons augment\u00e9 1,5Go, le passant \u00e0 5,5Go, pour r\u00e9compenser la fid\u00e9lit\u00e9 de nos clients \u00bb,<\/strong><\/em> a-t-il indiqu\u00e9.\u00a0<\/p>\n

M. Lompo a pr\u00e9cis\u00e9 que Moov Africa avait ces offres bien avant les r\u00e9centes directives de l’Autorit\u00e9 de r\u00e9gulation des communications \u00e9lectroniques et des postes (ARCEP). \u00ab Moov Africa a \u00e9t\u00e9 le premier r\u00e9seau \u00e0 lancer des bonus de recharge utilisables vers tous les r\u00e9seaux, bien avant les mesures de l’ARCEP. C\u2019\u00e9tait une \u00e9tape cl\u00e9 de notre virage vers la g\u00e9n\u00e9rosit\u00e9 \u00bb<\/strong><\/em>, nous a-t-il confi\u00e9.<\/p>\n

\"1ere<\/a>
Une vue des participants \u00e0 la rencontre – Ph. I. Tapsoba<\/figcaption><\/figure>\n

Les d\u00e9fis de Moov Africa\u00a0<\/h3>\n

La rencontre a \u00e9galement \u00e9t\u00e9 l’occasion pour l’op\u00e9rateur de partager les difficult\u00e9s rencontr\u00e9es sur le terrain. Le sectionnement de c\u00e2bles de fibre optique lors de travaux de voirie, les actes de vandalisme sur les infrastructures et le co\u00fbt \u00e9lev\u00e9 du carburant pour alimenter les pyl\u00f4nes constituent des d\u00e9fis quotidiens. Malgr\u00e9 ces contraintes, la Moov Africa a r\u00e9it\u00e9r\u00e9 son engagement \u00e0 maintenir un service de haute qualit\u00e9.<\/p>\n

\n

Lire aussi >> 1ere \u00e9dition du Forum des nouveaux m\u00e9dias : Moov Africa pr\u00e9sente ses services adapt\u00e9s pour le d\u00e9veloppement des plateformes num\u00e9riques<\/a><\/p>\n<\/blockquote>\n

Notons que ce nouveau concept de Moov Africa intervient alors que l’autorit\u00e9 de r\u00e9gulation a instaur\u00e9, en d\u00e9cembre 2025, de nouvelles mesures de protection des consommateurs. Celles-ci incluent l’utilisation des bonus sur tous les r\u00e9seaux, l’allongement de la validit\u00e9 des cr\u00e9dits et forfaits (compte principal 180 jours), la priorisation des bonus et la r\u00e9cup\u00e9ration des soldes non consomm\u00e9s, avec des sanctions pour les op\u00e9rateurs en cas de non-respect.<\/p>\n

Issouf Tapsoba\u00a0<\/strong><\/p>\n

Tribunedufaso.net<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

L’op\u00e9rateur de t\u00e9l\u00e9phonie mobile Moov Africa a organis\u00e9, le 20 d\u00e9cembre 2025 \u00e0 Ouagadougou, la premi\u00e8re \u00e9dition de \u00ab Moov M\u00e9dia Connect \u00bb, une rencontre d’\u00e9changes et de travail avec les professionnels des m\u00e9dias. Objectif, pr\u00e9senter ses r\u00e9alit\u00e9s, ses projets et ses d\u00e9fis afin de renforcer le dialogue avec les journalistes. Au cours de la rencontre, l’op\u00e9rateur a pr\u00e9sent\u00e9 son nouveau concept \u00ab G\u00e9n\u00e9rosit\u00e9, Simplicit\u00e9 et Transparence \u00bb, pens\u00e9 pour le bonheur de ses clients.<\/p>\n","protected":false},"author":5,"featured_media":26060,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13,1,10],"tags":[39,861,1881,1880],"class_list":["post-26053","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-une","category-actu","category-eco","tag-latribunedufaso-net","tag-moov-africa","tag-moov-media-connect","tag-nouveau-concept-commercial-moov-africa"],"yoast_head":"\nG\u00e9n\u00e9rosit\u00e9, Simplicit\u00e9 et Transparence : Moov Africa d\u00e9voile sa nouvelle dynamique op\u00e9rationnelle - La Tribune du Faso<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.latribunedufaso.net\/?p=26053\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"G\u00e9n\u00e9rosit\u00e9, Simplicit\u00e9 et Transparence : Moov Africa d\u00e9voile sa nouvelle dynamique op\u00e9rationnelle - La Tribune du Faso\" \/>\n<meta property=\"og:description\" content=\"L’op\u00e9rateur de t\u00e9l\u00e9phonie mobile Moov Africa a organis\u00e9, le 20 d\u00e9cembre 2025 \u00e0 Ouagadougou, la premi\u00e8re \u00e9dition de \u00ab Moov M\u00e9dia Connect \u00bb, une rencontre d’\u00e9changes et de travail avec les professionnels des m\u00e9dias. 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