{"id":15828,"date":"2024-09-18T18:14:41","date_gmt":"2024-09-18T18:14:41","guid":{"rendered":"https:\/\/www.latribunedufaso.net\/?p=15828"},"modified":"2024-09-18T18:14:41","modified_gmt":"2024-09-18T18:14:41","slug":"digitalisation-des-procedures-administratives-la-sonabel-lance-le-e-guichet-et-un-call-center","status":"publish","type":"post","link":"https:\/\/www.latribunedufaso.net\/?p=15828","title":{"rendered":"Digitalisation des proc\u00e9dures administratives : La SONABEL lance le e-Guichet et un call center"},"content":{"rendered":"

La Soci\u00e9t\u00e9 nationale d’\u00e9lectricit\u00e9 du Burkina (SONABEL) a proc\u00e9d\u00e9 au lancement du e-guichet et d\u2019un nouveau Call center. La c\u00e9r\u00e9monie officielle de lancement a eu lieu ce 18 septembre 2024 \u00e0 Ouagadougou. Elle est plac\u00e9e sous le parrainage de la ministre en charge de la Transition digitale, Aminata Zerbo\/Sabane, et du ministre en charge de l’Energie, Yacouba Zabr\u00e9 Gouba.<\/strong><\/p>\n

<\/p>\n

Dans son intervention, le Directeur g\u00e9n\u00e9ral de la SONABEL, Souleymane Ou\u00e9draogo a indiqu\u00e9 que la digitalisation est un pilier fondamental du d\u00e9veloppement. \u00ab La SONABEL, dans sa qu\u00eate permanente d\u2019am\u00e9lioration continue de ses services, a mis en place deux innovations majeures \u00e0 savoir le nouveau centre d\u2019appel et le e-guichet. Ces outils s\u2019inscrivent dans une strat\u00e9gie globale visant \u00e0 rendre nos services plus accessibles et plus proches des clients \u00bb<\/strong><\/em>, a-t-il indiqu\u00e9.<\/p>\n

\"Le<\/a>
\u00ab Ces outils s\u2019inscrivent dans une strat\u00e9gie globale visant \u00e0 rendre nos services plus accessibles et plus proches des clients \u00bb, DG de la SONABEL, Souleymane Ou\u00e9draogo – Ph. DR<\/figcaption><\/figure>\n

Ce centre d\u2019appel va fonctionner 24h\/24 et 7 j\/7<\/strong> par t\u00e9l\u00e9phone et par e-mail. Il permettra de traiter les demandes, notamment, la d\u00e9claration de panne, les plaintes ou les demandes d’informations sur les services avec un num\u00e9ro vert gratuit qui est le 80 00 11 30<\/strong>.<\/p>\n

\n

Lire aussi >> Digitalisation des services de sant\u00e9 : Les ministres en charge de la Sant\u00e9 et de la Transition digitale en concertation<\/a>\u00a0<\/p>\n<\/blockquote>\n

L\u2019autre innovation est la mise en place de l\u2019agence en ligne d\u00e9nomm\u00e9e e-guichet. Elle est accessible \u00e0 partir du lien www.eguichet.sonabel.bf. Elle permet aux usagers d’acc\u00e9der aux services de la SONABEL depuis n\u2019importe quel endroit, \u00e0 tout moment, sans avoir besoin de se d\u00e9placer.\u00a0<\/p>\n

\n

Lire aussi >> Sensibilisation sur les maladies cardio-vasculaires : La SONABEL, inqui\u00e8te du bien \u00eatre de ses agents<\/a><\/p>\n<\/blockquote>\n

Ils auront, notamment, la possibilit\u00e9 de souscrire \u00e0 un nouvel abonnement, de demander un raccordement, de consulter et payer leurs factures, de d\u00e9clarer une panne, d’envoyer des relev\u00e9s de consommation et de d\u00e9noncer tout comportement r\u00e9pr\u00e9hensible d\u2019un agent de la SONABEL.\u00a0<\/p>\n

\"La<\/a>
La ministre en charge de la Transition digitale, Aminata Zerbo\/sabane, marraine de la c\u00e9r\u00e9monie – Ph. DR<\/figcaption><\/figure>\n

A \u00e9couter la ministre en charge de la Transition digitale, Aminata Zerbo\/Sabane, la transformation digitale est aujourd\u2019hui au c\u0153ur du d\u00e9veloppement du Burkina Faso. Elle a rappel\u00e9 que l\u2019un des objectifs majeurs de la transition digitale est de faciliter l\u2019acc\u00e8s aux services publics, et ce, partout au Burkina Faso.\u00a0<\/p>\n

\"Le<\/a>
Le ministre en charge de l’Energie, Yacouba Zabr\u00e9 Gouba, parrain de la c\u00e9r\u00e9monie – Ph. DR<\/figcaption><\/figure>\n

Le parrain de la c\u00e9r\u00e9monie, le ministre en charge de la l’Energie, Yacouba Zabr\u00e9 Gouba, a salu\u00e9 cette initiative qui s’inscrit dans l’atteinte de l’une des priorit\u00e9s du gouvernement, \u00e0 savoir la d\u00e9mat\u00e9rialisation des services publics. A l’\u00e9couter, ces outils vont effectivement participer \u00e0 l\u2019am\u00e9lioration de la qualit\u00e9 des services rendus aux usagers.<\/span><\/p>\n

Latribunedufaso.net\u00a0<\/strong><\/p>\n

Source : <\/strong>MTDPCE<\/span><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

La Soci\u00e9t\u00e9 nationale d’\u00e9lectricit\u00e9 du Burkina (SONABEL) a proc\u00e9d\u00e9 au lancement du e-guichet et d\u2019un nouveau Call center. La c\u00e9r\u00e9monie officielle de lancement a eu lieu ce 18 septembre 2024 \u00e0 Ouagadougou. Elle est plac\u00e9e sous le parrainage de la ministre en charge de la Transition digitale, Aminata Zerbo\/Sabane, et du ministre en charge de l’Energie, Yacouba Zabr\u00e9 Gouba.<\/p>\n","protected":false},"author":5,"featured_media":15832,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13,1,20],"tags":[53,39,221,220],"class_list":["post-15828","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-une","category-actu","category-energie","tag-energie","tag-latribunedufaso-net","tag-sonabel","tag-transition-digitale"],"yoast_head":"\nDigitalisation des proc\u00e9dures administratives : La SONABEL lance le e-Guichet et un call center - La Tribune du Faso<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.latribunedufaso.net\/?p=15828\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Digitalisation des proc\u00e9dures administratives : La SONABEL lance le e-Guichet et un call center - La Tribune du Faso\" \/>\n<meta property=\"og:description\" content=\"La Soci\u00e9t\u00e9 nationale d’\u00e9lectricit\u00e9 du Burkina (SONABEL) a proc\u00e9d\u00e9 au lancement du e-guichet et d\u2019un nouveau Call center. 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